epicvault Terms of Service

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Welcome to epicvault. These Terms of Service ("Terms") set forth the conditions that apply to your access and use of the epicvault website, mobile platform, products, and customer support services. By visiting our platform or placing an order, you confirm that you accept and will comply with these Terms.

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1. Acceptance of Terms

When you access or use any service offered by epicvault, you confirm that you have reviewed, comprehended, and consented to be bound by these Terms together with every applicable federal, state, and local law and regulation. Should you disagree with any portion of these Terms, you are not permitted to access or use our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell epicvault products for commercial gain without our express written consent.
• Account Security: You bear responsibility for safeguarding the confidentiality of your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Where an obvious pricing or typographical error is identified, epicvault may correct the mistake and modify or cancel any affected orders prior to dispatch, providing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show minor variations in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must submit your request within 1 hour of placing it by emailing support@epicvault.quest. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on epicvault's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of epicvault and protected under United States and international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, epicvault shall not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to epicvault's support team for informal resolution.

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9. Changes to These Terms

epicvault may update or modify these Terms at any time. Material changes will be communicated by posting the revised terms on our website. Your continued use of our website or services after any updates constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: epicvault
• Customer Support Email: support@epicvault.quest
• Customer Support Phone: 14138244692
• Physical Business Address: 1502 N MAIN AVE, SCRANTON, PA 18508, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST